The most useful thing we did this quarter was remove the project dashboard. Not replace it with a better dashboard — remove it. The work became easier to discuss when the team had one shared weekly question: what needs a decision before Friday?
We just published our field guide to designing calmer handoffs between product and support. It is less about tools than it is about leaving someone else a useful next move.
We are looking for a thoughtful interaction designer to join our small research team in Seoul. The role sits between field research, service design, and product prototyping.
A small observation from last night’s community dinner: people do not need a better networking prompt. They need a table where they can stay in one conversation long enough for the useful question to arrive. We are keeping the long tables.
Today we opened Morrow’s first public prototype with the residents who helped shape it. The brief was simple: make it easier to understand what happens after you ask the city for help. The prototype is still rough. The conversation around it is not.
Research synthesis is not the wall of notes. It is the moment a team can name what they will do differently on Monday. A useful test: if the insight cannot change a decision, it is probably still a finding.
